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Store Policy

Live rates are real-time shipping rates, displayed during the order checkout. These rates are calculated by the order fulfillment location, shipping destination, shipping method, and carrier pricing.

 

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • Canada: 8 to 12 business days

  • USA: 3 to 4 business days

  • Europe: 6 to 8 business days

  • Australia: 2 to 14 business days

  • Japan: 4 to 8 business days

  • International: 10 to 20 business days

 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

 

Orders

How are your products made?

All of our pieces are made when the order was received. We don't hold any stock at this point to prevent from over production and to save the environment. As soon as the order comes in, we print our designs on the fabric and hand-sew the garments. We offer to ship worldwide, as we work with several manufactures around the globe so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at contact@franziskastrzelczyk.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@franziskastrzelczyk.com.

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@franziskastrzelczyk.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

 

Returns

What’s your return policy?

FS Attire & Accessories doesn’t offer returns and exchanges in general, but if there’s something wrong with your order, please let us know by contacting us at contact@franziskastrzelczyk.com

 

Do you offer refunds?

Refund solutions are offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@franziskastrzelczyk.com with photos of wrong/damaged items and we’ll sort that out for you.

 

Can I exchange an item for a different size?

All of our clothes are hand-made on time of receiving the order. Please check our sizing charts for the perfect fit and reach out to us if you are still unsure, we are more than happy to help. You will find the sizing charts for each product in the product pictures — we have one for every item listed on our store.

Though rare, it can happen that an item you have ordered does not fit. If that’s the case, please let us know at contact@franziskastrzelczyk.com within a week after receiving your order. Include your order number of the item, and we’ll discuss the return options. 

Return Policy 

Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. 

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our partner’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our partner’s facility and you will be liable for the cost of a reshipment (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Buyers Remorse –  We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are offered at our discretion. 

Notification for EU consumers – According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;

  2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore we reserve the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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